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Support

How can we help?

Questions about gameplay, purchases, ads or a technical issue? Start with the quick answers below or contact us directly.

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Quick answers

Frequently asked questions

How do I play Popcorn?

Follow the rule shown before each level, watch what happens on screen and react at the right moment. The controls are simple, but the challenge grows as new objects and interactions appear.

How do I unlock levels?

On iOS, Levels 1–2 are available before a one-time Full Game purchase provides access to Levels 3–10 through normal progression and removes rewarded ads. On Android, Level 1 is always available; each of Levels 2–10 can be unlocked independently by watching a rewarded ad, and remains unlocked while the current app process is alive.

How do I restore a previous iOS purchase?

On iOS, open the Purchases screen in the game and choose Restore Purchases. Make sure the device is signed in with the same Apple Account used for the original purchase. The current Android version does not offer in-app purchases.

My iOS purchase is not recognized

On iOS, first try Restore Purchases. If the Full Game still appears locked, restart the app, confirm that you have an internet connection, and try again. If the issue continues, email support.

Why do I see ads?

On iOS, a rewarded ad is used to access Level 2 unless the Full Game is owned, and the Full Game purchase removes rewarded ads. On Android, rewarded ads unlock Levels 2–10 independently for the current app-process lifetime; the current Android version does not offer a Full Game purchase.

Does Popcorn work on smartphones and tablets?

Yes. Popcorn: Pop the Corn is designed for landscape gameplay on supported iOS and Android smartphones and tablets.

How are iOS purchases billed?

On iOS, in-app purchases are processed by Apple through the App Store. For billing, refund or payment-method questions, you can also use Apple’s official Report a Problem service. The current Android version does not offer in-app purchases.

Where can I read the Privacy Policy?

You can read it on the Privacy Policy page. The same policy is linked from inside the game.

Still need help?

Tell us what happened

If possible, include your device model, operating system and version (iOS, iPadOS or Android), and a short description of the problem. Screenshots are helpful too.

support@newpopcorngame.com